Return Policy

We do not offer free returns for international orders. Customers are responsible for the return shipping costs.

Item(s) purchased on johnhenric.com are eligible for return within 30 days of delivery.

The return policy applies to item(s) that meet the following criteria:

• The product(s) must be returned in its original condition
• All labels must be intact
• All items must be returned unworn, unwashed, and free from marks, stains, odors, perfume, or pet hair

If an item is returned in unsuitable condition, a 10 USD fee will be deducted from the refund. All items are inspected upon return.

Note: For hygiene reasons, the right of return does not apply to boxer shorts where the packaging has been removed.

Return Process

1. Register the return:
   Register your product(s) here. Have your order number and email address ready.
2. Prepare your package:
   Use the original packaging or any suitable alternative. Do not combine multiple orders in one return shipment.
3. Get a return label:
   • Purchase from our portal:
     You can buy a return label during the registration process. The cost will be deducted from the refund. Print 1 return label and 3 commercial invoices. Attach 1 label and 2 invoices on the outside of the package. Keep the third invoice in case UPS requests it. Use a clear plastic pouch to secure customs documents.
   • Purchase from a local carrier:
     Use a trackable and insured service. Include all the following information:
     • Recipient: John Henric AB / NoWaste Logistics AB
     • Address: Mineralgatan 17
     • Zipcode: 254 64
     • City: Helsingborg
     • Country: Sweden
     • EORI number: EORI-SE556769-2925

     For Non-EU countries: mark the package as “Returned Goods” and declare the value of the contents.

4. Drop off the package:
   Take your package to the nearest post office or schedule a pickup with the carrier. Keep your tracking number.

Reclaims

If your product is defective, please email [email protected] with:

• Order number
• Product name or article number
• Photos of the defect
• Description of the defect and how it appeared

Each claim is manually reviewed and assessed.

Refund

When will I receive my refund?
Refunds are processed within 7 working days after we receive your return. Please allow an additional 2–3 days for the refund to appear in your account. It will be credited to the original payment method.

Return confirmation email:
Yes, you will receive a confirmation email once your return is processed. If you haven’t received it within 2–3 business days, please contact us here.

Exchanges

We do not offer exchanges.

Please return the product(s) and place a new order on our website.

Used a discount code? Contact us here and we will help you reuse it.