-20% Merino Wool
In most cases, unfortunately we do not have the opportunity to adjust an order placed. This is because we have a very fast order flow from placing the order to shipment from our warehouse. Regardless, you are welcome to contact us by email [email protected]enric.com and we will help you as well as we can with your request.
We kindly ask you to double check your address before completing your order. If you have entered an incorrect address, contact us directly via [email protected]. We will do our best to help you, but due to our fast order flow, the order might already be shipped.
We always recommend to try:
If any of above doesn’t work, we are happy to help you! Contact us at [email protected] & we will get back to you.
You will receive an order confirmation to the email you added when placing the order. You should receive your order confirmation within an hour. Please check that the order confirmation is not in your spam folder. If not, we kindly ask you to contact customer service at [email protected] and we will help you further.
Once you proceed to checkout and add your details, all payment options available for your country will be displayed.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Our delivery times depends on which country you are ordering from and differs from 1-8 business days approximately. You will be able to see the estimated delivery days when proceeding to checkout.
We offer free worldwide shipping! Kindly note that shipping is free but custom fees isn't included in the total checkout amount. Please contact your local customs office to get to know more.
We deliver to most countries around the world via UPS. Choose your country when entering our website. When adding your address in the checkout, you will get all delivery options available. If you can't find your country/fill in your address please contact us at [email protected] and we will try to help you.
Once your order is shipped from our warehouse, you will receive a tracking link where you can follow your order on it's way to you! If you haven't received a tracking link 1-2 business days after placing you order, contact us at [email protected] and we will help you.
If you have received the wrong procduct or size, please contact customer service at [email protected] and we will help you and correct the error.
If a product is missing in your delivery and you haven't received an email from us regarding the missing item, please contact our customer service at [email protected] and we will help you.
Unfortunately we do not offer free returns worldwide at the moment. We kindly ask you to send it back at your own cost. Hopefully in the near future we will be able to offer more smooth returns. You can read more about returns here.
John Henric shall, subject to our return policy, repay what you paid for the product and / or service as soon as possible, but no later than within 30 days after the product is returned. Once we have received and processed your return, we will send a return confirmation via email and send your refund. If you haven’t received a return confirmation after 30 days from sending your return, please contact us at [email protected] with your tracking number and we will try to help you.
If you are not satisfied with your purchase, you are welcome to send it back to us for a full refund within 30 days of receiving your order. The only thing we request in return is the following:
• The product must be unused and in the same condition as when it was received.
• All labels must be intact
Read more about returns here.
Do make an exchange, simply make a return and place a new order on our website.
You add your discount code in the checkout – please see below picture.
When giving out a discount code, we always try to inform whether a code can be combined with other offers or not. You can always try to add the code in your checkout, if it isn’t possible to combine with the products you have chosen, the code will simply not be applied.
At the moment we only have physical stores in Sweden. If you come to visit Sweden, you are more than welcome to one of our stores where you get excellent service from our staff. You will find all our stores and their contact information here.
To be able to find you size you can use our size guide or check what the models is wearing. You can always measure one of your favorite garments at home and compare with the measurements in our guide. And for further help, you are always welcome to contact us at [email protected].
We are happy to hear that you want to collaborate with us! Please send collaboration request to [email protected] and we will get back to you.