Return Policy

All returns are subject to a £5.9 handling fee deducted from the refund.

You may return items within 30 days of delivery.

To be eligible for return, items must:

• Be in original condition
• Have all labels attached
• Be unworn, unwashed, and free from stains, odors, perfume, or pet hair

Returns not meeting these criteria will incur a £10 fee.

Note: For hygiene reasons, boxer shorts with removed packaging are non-refundable.

Return Process

1. Register your return:
   Use our return portal here with your order number and email.
2. Prepare the package:
   Use original packaging or a suitable alternative. Return separate orders individually.
3. Print documents:
   - 1x return label
   - 3x commercial invoices
   Attach 2 invoices + label to the outside. Keep 1 invoice for UPS if needed.
4. Drop off or schedule pickup:
   Visit a UPS Service Point or call UPS. Keep your tracking number safe.

Reclaims

If your product is defective, email [email protected] with:

• Order number
• Product name or article number
• Photos of the defect
• Description of the defect and how it occurred

Each claim is manually reviewed.

Refunds

Refunds are processed within 7 working days of receiving the return.

Allow 2–3 additional days for the refund to appear in your account.

You’ll receive a confirmation email when your return has been processed.

Exchanges

We do not offer exchanges.

Please return your product(s) and place a new order.

Used a discount code? Contact us here and we’ll assist you.