FREE SHIPPING | FREE RETURNS
FREE SHIPPING | FREE RETURNS

Returns & Exchanges


Returns
We offer free returns to all EU-countries! You have received an UPS return label and a return note with instructions in your package. You register your return easy here. Note: we have recently changed our return system, so if you don't get a match on your order number via the link, simply fill out the return sheet that you received in your package and send your items back to us without an online registration. If you haven’t received a return label in your package, contact us at [email protected] and we will help you.

Return policy
Products may be returned by the original purchaser and within 30 working days of initial receipt. John Henric shall, subject to our return policy, repay what you paid for the product and / or service as soon as possible, but no later than within 30 days after the product is returned.

Exchanges
To make an exchange, simply return products and place a new order on wanted size/items. If you used a discount code at your first purchase, please contact us at [email protected] and we will help you.

How long does it take for you to process my return?
John Henric shall, subject to our return policy, repay what you paid for the product and / or service as soon as possible, but no later than within 30 days after the product is returned. Once we have received and processed your return, we will send a return confirmation via email and send your refund. If you haven’t received a return confirmation after 30 days from sending your return, please contact us at [email protected] with your tracking number and we will try to help you.

Do I get a return confirmation?
Yes, once we have received and processed your return we will send a return confirmation and refund. Please note it might take 1-3 banking days before the refund is visible in your account.