TERMS & CONDITIONS


GENERAL

Bear in mind that we can not guarantee that our images will reflect the product in its actual appearance completely accurate. Shortly after you have placed your order you will receive a confirmation e-mail. Let us know immediately if you do not recognize the order.


Price & Payment

Each product is displayed inclusive of VAT. In the basket you can see the total price including all fees, taxes, shipping and payment. Our partner DIBS guarantees that every purchase will be safe and that your card details are protected. We accept VISA and MasterCard. Other accepted payment methods PayPal, Klarna and Dankort.

VISA               


Shipping & Delivery

We offer free shipping worldwide. Goods are shipped on regular workdays, Monday to Friday. Orders are sent with FedEx worldwide except for Denmark and Sweden where orders are shipped with DB Schenker. When your order leaves our warehouse you will receive a tracking number via email.

US, Canada
Goods shipped with FedEx, 3-5 working days (Free Shipping)

UK
Goods shipped with FedEx, 2-4 working days (Free Shipping)

EU
Goods shipped with FedEx, 2-4 working days (Free Shipping)

Non EU, Switzerland & Norway
Goods shipped with FedEx, 3-5 working days (Free Shipping)

ASIA, rest of the world
Goods shipped with FedEx, 3-5 working days (Free Shipping)

Denmark
Goods shipped with DB Schenker, 1-3 working days (Free Shipping)

Sweden
Goods shipped with DB Schenker, 1-2 working days (Free Shipping)

In cases where John Henric have reason to doubt the buyer's solvency or ability to pay for delivered products, John Henric no obligation to implement the supply and shall have the right to stop the products during transport, unless the buyer make the advance payment for delivery and other claims resulting in the business relationship or contributory safety that can reasonably be accepted by John Henric.


Customs & Import Charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns & Exchanges

To arrange a return, please email customercare@johnhenric.com. Products may be returned by the original purchaser and within 14 working days of initial receipt. John Henric shall, subject to our return policy, repay what you paid for the product and / or service as soon as possible, but no later than within 30 days after the product is returned, or if you inform us of wanting to change the product. You are obligated to pay the shipping cost of return. John Henric will pay to ship replacement products and / or services.

Returning a product / service to be made at your expense, unless the product / service is not faulty or damaged upon delivery. Returned products / services to be sent as a letter or parcel post and not COD. At a trade, will John Henric pay for the shipping of replacement product / service. Once you have applied the return policy you should return the product in person or by mail to us.


Privacy & Security

When ordering a product / service you will be asked to fill in your personal information. Upon purchase, you agree that this information is stored in accordance with John Henric privacy policy in order to complete our agreement for our customers. John Henric is obliged by law to keep that information stored and in the privacy of someone else

More detailed information about our privacy policy and security can be found on our page Privacy Policy.


Force Majeure

John Henric not responsible for non-performance caused by circumstances beyond our control, directly or indirectly obstruct, hinder or makes the production, delivery or shipping uneconomical until the obstacle has been removed (force majeure). Such circumstances should be deemed to include difficulties in raising raw materials and other difficulties and disorders, including but not limited to, war, riots, labor disputes, fire, flood, storm, accident, fuel or power shortages, lack of transport, hindrance or interruption in case of transport by sea breakdowns or interruptions of any kind relating to our equipment or facilities, as are deemed necessary for the fulfillment of our contractual obligations.

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