Terms & Conditions


Bear in mind that we can not guarantee that our images will reflect the product in its actual appearance completely accurate. Shortly after you have placed your order you will receive a confirmation e-mail. Let us know immediately if you do not recognize the order.

Price & Payment

Each product is displayed inclusive of VAT. In the basket you can see the total price including all fees, taxes, shipping and payment. Our partner DIBS guarantees that every purchase will be safe and that your card details are protected. We accept VISA, MasterCard, Amex as well as PayPal.

Shipping & Delivery

We offer free shipping to many countries. Goods are shipped on regular workdays, Monday to Friday. Orders are sent with UPS worldwide except for Sweden where orders are shipped with Postnord and Norway where orders are shipped with Bring. When your order leaves our warehouse you will receive a tracking number via email.

Goods shipped with UPS Standard, 3-5 working days (Free Shipping)
Goods shipped with UPS Express, 1-2 working days (7 USD)

United Kingdom
Goods shipped with UPS Standard, 3 working days (Free Shipping & Free Returns)
Goods shipped with UPS Express, 1 working day (5 GBP)

Goods shipped with UPS Standard, 3-6 working days (Free Shipping)
Goods shipped with UPS Express, 1-2 working days (9 CAD)

Goods shipped with UPS Standard, 7-9 working days (Free Shipping)
Goods shipped with UPS Express, 3-4 working days (9 AUD)

Goods shipped with UPS Standard, 2-4 working days (Free Shipping & Free Returns)
Goods shipped with UPS Express, 1-2 working days (5 EURO)

Goods shipped with UPS Standard, 1-4 working days (Free Shipping & Free Returns)
Goods shipped with UPS Express, 1-3 working days (80 NOK)

Goods shipped with Postnord MyPack Collect, 1 working day (Free Shipping & Free Returns)
Goods shipped with UPS Express, 1 working days (50 DKK)

Goods shipped with Postnord, 1-2 working days (Free Shipping & Free Returns)

Rest of the world
Goods shipped with UPS standard, 3-9 working days. (Free Shipping)
Goods shipped with UPS Express, 2-4 working days (9 USD)

In cases where John Henric have reason to doubt the buyer's solvency or ability to pay for delivered products, John Henric no obligation to implement the supply and shall have the right to stop the products during transport, unless the buyer make the advance payment for delivery and other claims resulting in the business relationship or contributory safety that can reasonably be accepted by John Henric.

Customs & Import Charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns & Exchanges

We offer free returns for all EU countries, UK and Norway.

EU: You have received a return label in your package, please follow the steps on the included return sheet to complete your return. Once we receive your return, we will send a confirmation mail and refund.

United Kingdom & Norway: Please send a request for return to [email protected] including which items you wish to return and we will get back to you with more information and a free return label.

Rest of the world: Unfortunately we do not offer free returns worldwide just yet, so we kindly ask you to send it back at your own cost. We are constantly working on being able to offer all our customers free returns in the near future. In the meantime, we thank you for your patience and understanding.

To proceed with a return/refund; fill out the included return sheet & simply send back your product(s) from your order to our main office and central warehouse, address below:

Mineralgatan 17
254 64 Helsingborg
* Please mark package as” Returned Goods” and the value of the content. Excluding this information could cause major delays in handling your return.

Products may be returned by the original purchaser and within 30 working days of initial receipt. Please note: To make an exchange, simply return products and place a new order on wanted size/item. John Henric shall, subject to our return policy, repay what you paid for the product and / or service as soon as possible, but no later than within 30 days after the product is returned. John Henric will pay to ship replacement products and / or services. Returned products / services to be sent as a letter or parcel post and not COD.

Privacy & Security

When ordering a product / service you will be asked to fill in your personal information. Upon purchase, you agree that this information is stored in accordance with John Henric privacy policy in order to complete our agreement for our customers. John Henric is obliged by law to keep that information stored and in the privacy of someone else

More detailed information about our privacy policy and security can be found on our page Privacy Policy.

John Henric AB
Hyllieboulevard 40
215 35 Malmö
Email: [email protected]
Companies register: Bolagsverket/Swedish Companies Registration
Company registration number: 556769-2925
VAT registration number: VAT NO. SE556769292501

Force Majeure

John Henric not responsible for non-performance caused by circumstances beyond our control, directly or indirectly obstruct, hinder or makes the production, delivery or shipping uneconomical until the obstacle has been removed (force majeure). Such circumstances should be deemed to include difficulties in raising raw materials and other difficulties and disorders, including but not limited to, war, riots, labor disputes, fire, flood, storm, accident, fuel or power shortages, lack of transport, hindrance or interruption in case of transport by sea breakdowns or interruptions of any kind relating to our equipment or facilities, as are deemed necessary for the fulfillment of our contractual obligations.

Free delivery above 70€ | Home Delivery
Free delivery above 70€ | Home Delivery
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